Support Packages

WebLink's team of support professionals is on hand to help ensure your eStore operates seamlessly. WebLink offers three support programs and the option to purchase support, training and consulting hours.

In addition, our Online Resource Center provides clients with the self-guided tools to get started quickly.

	EXPRESS	PRO	ENTERPRISE
Monthly Services Package	$ 350.00	$ 450.00	$ 650.00
Website Maintenance
Platform Upgrades
Application Monitoring
Website UI / Skin Updates	$
Support
General Response Time (Hours)	24	8	4
24/7 Emergency Response (Severity 1 - Critical Issues)	<2 Hours	<1 Hour	<.5 Hours
Corrrective Maintenance
Severity 2	<12	<6	<3
Severity 3	<24	<12	<12
Authorized Designated Contacts	1	2	4
Live Phone Support (Hours)	N/A	1	2
Training & Consulting
Phone Training (Hours)	1	2	4
On-Site Training	$350 per DAY + travel	$350 per DAY + travel	$350 per DAY + travel
Implementation Consulting	$200 per hour - 8 hour minimum	$200 per hour - 8 hour minimum	$200 per hour - 8 hour minimum
Internet Marketing Consulting	$200 per hour - 8 hour minimum	$200 per hour - 8 hour minimum	$200 per hour - 8 hour minimum