ROI

Delivering Direct Value

Can your counter person or customer service staff...

• answer a customer phone call?
• lookup every part required to perform a full brake job on a 2000 Chevy Camaro?
• recommend add-on items that would make the customers job easier and more profitable?
• provide this customer a price quote?
• finalize and input the order into your business management system?
• call your affiliated warehouse to source any out of stock parts to provide a 100% fill rate?
• arrange for delivery?
• and let every customer know when their order has left the building?

if so..ask yourself?

• can they do every step above in 30 seconds?
• can they do it 3,000 times (or more) per day?

 

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